Enterprises Can’t Solve Tech Support for the Cloud

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Your storage-as-a-service cloud goes down one afternoon. Who do your users call? The internal support desk? The cloud provider? Outsourced support? Their nerdy cousin?

These are the questions facing enterprise IT these days. They are brokering cloud services for users, often passing the cost on to them as well. However, when it comes to support, the cloud is still a hot potato. Enterprises are struggling to create support strategies that make sense for the cloud.

There are four issues at stake:

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InfoWorld Cloud Computing

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